What are the reasons I can fill a claim?
If for any reason you are not satisfied with your purchase, please let us know, and we will help resolve the situation. In such a case, you can file a claim if:
Claims regarding the quantity of products:
- Errors in order fulfillment (extra products, insufficient products in the order)
- Incorrect product in the parcel (received another product)
- Incorrect product price or failure to receive promotional products
- Packaging defects
- Manufacturing defects
- Allergic reactions to the product (with a specialist certificate)
- Product expiration
- Non-compliance with parameters (color, size, etc.) as indicated in the catalogue/website.
