Oriflame specialises in high quality natural beauty products and offers the best of science combined with the best of nature. If, for any reason, you are not satisfied, you can return the products to the following address Oriflame Cosméticos, Lda, Apartado 137 - 2781-901 Oeiras (products cannot be returned collect), with the following information:
When you receive your order, make sure that it is in accordance with your request. If this is not the case, you will have 30 days after receiving the order to regularise the situation, remembering to mention your Adviser No., Invoice No. and the catalogue to which it relates. Your situation/complaint will be analysed within 48 hours (maximum).
With regard to orders placed online or by telephone, only the following situations/complaints will be accepted:
- Return
- Exchange
- Missing product (Product invoiced but not dispatched)
All situations/complaints caused by a mistake on the part of the Adviser can be reported to
reclamacoes@oriflame.com so that possible solutions can be checked. Returns of activity material are not accepted.
In situations/complaints caused by an error on the part of Oriflame, if immediate dispatch is chosen, no delivery costs will be charged.
Notes:
Oriflame does not guarantee a refund if the product is altered or due to improper use of the product.
The end consumer must report any anomalous situation to the Oriflame Adviser.
Please check the products in your order against the invoice, as only one claim per invoice will be accepted in the event of a missing product.
You can also consult Oriflame Portugal's Terms & Conditions here.